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Hospitality eXperience Platform

Hospitality, restaurants, and delivery. A single platform.

Specialized platform for the hospitality industry: PMS for hotels built on QLoApps (used in over 180 countries), POS for restaurants and commerce, and a delivery platform like Uber Eats. Includes channel manager, revenue management, and customer app.

Why HXP matters

The operational shield your company can no longer postpone.

The hospitality industry operates on tight margins and total dependence on guest experience. A bad room assignment, a slow POS, or late delivery costs reviews, recurrence, and reputation. HXP unifies all three operations on a single platform.

Designed for

HXP is the ideal suite for:

Hotel directors, hotel chains, restaurateurs, dark kitchen owners, gastronomic franchises, and delivery operators.

3 solutions · 13 groups of modules

The solutions that make up HXP.

Each solution solves a specific functional domain. Implement the full suite, individual solutions, or specific modules — adopt HXP at the pace your organization needs.

01
Solution 1 of 3

PMS · Property Management System

Hotel management system built on QLoApps (open-source used in over 180 countries). Covers the complete operational cycle: reservations, front desk, housekeeping, billing, and reporting.

What is it?

Complete hotel management system built on QLoApps (open-source used in over 180 countries): integrated booking engine on the website, front desk with interactive map, housekeeping, channel manager with OTAs, and revenue management.

Why do you need it?

A hotel with separate systems (one for reservations, one for folios, one for housekeeping) suffers from overbooking, double-bookings, check-in delays, and billing errors. An integrated PMS avoids all this and optimizes rates in real-time.

Who is it for?

Independent hoteliers, small and medium hotel chains, hostels, apart-hotels, and lodging properties requiring professional control without paying enterprise prices.

What you get

5 concrete benefits:

  • Booking engine on your website (no third-party commission)
  • Sync with Booking, Expedia, Airbnb (anti-overbooking)
  • Dynamic pricing by demand and season
  • Interactive map with live room status
  • Guest folio with charges integrated into restaurant and services
Technical modules · 5 groups
Reservations
  • Online booking engine integrated into the website
  • Room type management: single, double, suite, family, accessible
  • Availability and rates in real-time
  • Direct, group, and agency reservations
  • Deposits and guarantees with credit card
  • Configurable cancellation policies
  • Guest history and profile (hotel CRM)
  • Automatic confirmations via email and WhatsApp
Front Desk
  • Fast check-in and check-out with room assignment
  • Interactive room map with real-time status
  • Guest folio: room, restaurant, and extra service charges
  • Stay extensions and room changes
  • Walk-in and front desk reservations
  • Identification document registration
  • Group management: room blocks and joint billing
Housekeeping
  • Room status: clean, dirty, under maintenance, blocked, occupied, departing
  • Housekeeper assignment by floor or block
  • Departure and arrival reports for cleaning planning
  • Maintenance requests from housekeeping
  • Amenity and consumable inventory
Channel Manager
  • Inventory synchronization with OTAs: Booking, Expedia, Airbnb, Despegar
  • Differentiated pricing by channel
  • Automatic anti-overbooking
  • Channel commissions with automatic calculation
Revenue Management
  • Dynamic pricing by demand and season
  • Occupancy, ADR, and RevPAR analysis
  • Occupancy forecasting
  • Competitor comparison
02
Solution 2 of 3

POS · Point of Sale

Point of sale system for physical commerce: sales management, floor inventory, payments, returns, and CFDI or ticket generation.

What is it?

Point of sale system for physical commerce: fast sales by barcode or QR, payments with multiple forms of payment, floor inventory control, returns, offline mode, and direct CFDI invoicing from the POS.

Why do you need it?

A slow POS or one that crashes without internet loses sales. A POS without inventory integration creates stock discrepancies. A POS without integrated CFDI forces the customer to wait while someone else makes their invoice separately.

Who is it for?

Restaurants, cafes, retail, convenience stores, hardware stores, specialty stores, and any business with in-person sales to the public.

What you get

5 concrete benefits:

  • Offline mode with automatic sync when connection is restored
  • Payment with multiple forms in one sale
  • Direct CFDI from the POS without going to another system
  • Real-time inventory with break alerts
  • Cash opening and closing with automatic audit
Technical modules · 4 groups
Sales
  • Fast sale by barcode / QR / search
  • Discounts, promotions, and special prices per customer
  • Credit sale and deferred payment
  • Price change at point of sale (with permission)
  • Offline mode with subsequent synchronization
Payments
  • Cash, card (integrated POS), SPEI transfer
  • Payment with multiple forms in a single sale
  • Automatic change calculation
  • Customized thermal tickets
  • Electronic invoicing CFDI from the POS
Floor inventory
  • Real-time stock inquiry
  • Stock break alert
  • Returns and inventory adjustments
  • Physical inventory count from terminal
  • Synchronization with central ERP
Shift management
  • Cash opening and closing with audit
  • Fixed fund control
  • Shift sales Z-report
  • Payment method reconciliation
03
Solution 3 of 3

Delivery · Uber Eats-style Platform

Food delivery platform connecting restaurants, customers, and couriers in a single solution. Includes customer app, courier app, restaurant panel, and operation panel.

What is it?

Complete Uber Eats / Rappi style platform connecting restaurants, customers, and couriers: customer app (iOS/Android/Web), courier app with GPS, restaurant panel to receive orders, and operation panel with intelligent assignment.

Why do you need it?

If your restaurant depends 100% on Uber Eats, Rappi, and Didi Food, you're paying 25-35% commission per order and don't own the relationship with your customer. Your own platform recovers that margin and gives you consumer data.

Who is it for?

Restaurant chains, dark kitchens, gastronomic groups, gourmet markets, premium restaurants that want their own delivery without commissions.

What you get

5 concrete benefits:

  • Your brand, your app, your customer data
  • No commissions to external marketplaces (25-35% recovered)
  • Loyalty program with redeemable points
  • Operation panel with intelligent courier assignment
  • Real-time tracking for the customer with courier chat
Technical modules · 4 groups
Customer App
  • Registration and login: email, Google, Facebook, Apple ID
  • Search restaurants by name, category, area
  • Filters: cuisine type, estimated time, shipping cost
  • Menu with photos, descriptions, prices, and customizations
  • Cart with summary and cost breakdown
  • Order scheduling for future delivery
  • Real-time order tracking
  • Chat with courier
  • Loyalty program with redeemable points
Courier App
  • Onboarding with document validation
  • Accept or reject orders in real-time
  • GPS navigation to restaurant and customer
  • Pickup confirmation with photo
  • Delivery confirmation with signature or photo
  • Digital tip collection
  • Order history and earnings
Restaurant Panel
  • Real-time order reception
  • Accept, reject, or modify order
  • Estimated preparation time
  • Menu management: add, edit, out of stock products
  • Sales reports by channel
  • Integration with restaurant POS
Operation Panel
  • Live map of orders and couriers
  • Automatic or manual order assignment
  • Operational KPIs: delivery time, satisfaction, churn
  • Complaint and refund management
  • Coverage zone and rate configuration
AI Copilot · HXP Specific

The HXP AI module lives within your data.

The HXP artificial intelligence module queries the suite's database daily, interprets the information according to the user's profile, and delivers actionable findings — detected risks, identified opportunities, and personalized alerts.

It is a copilot that understands what matters in HXP. It's not a generic assistant — it's a specialized module for this suite's domain.

Rate optimization

Suggests dynamic pricing adjustments based on occupancy and competition

Cancellations

Detects cancellation patterns and proposes retention

Kitchen inventory

Identifies dishes with high waste or ingredients nearing expiration

Delivery time

Detects restaurants with average delays outside SLA

Embedded compliance

HXP adapts to each country's regulations.

Regulatory frameworks, official formats, and government validations are automatically updated — without your team having to worry about every tax, labor, or regulatory change.

🇲🇽

Mexico

SAT · CFDI 4.0 · Lodging

🇺🇸

United States

Lodging Tax · Sales Tax

🇧🇷

Brazil

NFCe · ISS

The other 7 suites

HXP is just one piece of the Humanergy ecosystem.

Combine HXP with any other suite — they all share data, users, permissions, and the same AI layer.

Ready to implement HXP?

Schedule a 30-minute demo focused on HXP with our team or connect with a certified partner in your country.